• 1. What is this Privacy and Cookies Policy?

    This Privacy and Cookies Policy is intended to inform you about how Sigfox treats personal information it collects from you. Sigfox may update this Privacy and Cookies Policy from time to time. By continuing to use the website of Sigfox after Sigfox has modified the Privacy and Cookies Policy, you are indicating that you agree to be bound by the modified Privacy and Cookies Policy. If the modified Privacy and Cookies Policy are not acceptable to you, please cease using the website of Sigfox. So please read it carefully and review the relevant pages regularly. Any reference in the Privacy and Cookies Policy to “you” or “your” means you as a registered or un registered user of one of the websites of Sigfox. This Privacy and Cookies Policy applies to the use of all the websites of Sigfox and does not extend to any linked third party sites. Capitalized terms hereinafter appearing in this Privacy and Cookies Policy but not otherwise defined, shall have the same meaning as that ascribed to them in the Terms and Conditions of Use.


  • 2. What personal information does Sigfox collect about me?


    2.1 Personal information that you give us

    Personal information means any information relating to a natural person who is or can be identified, directly or indirectly, by reference to an identification number or to one or more factors specific to this natural person. In order to access some content and/or additional features offered by some websites of Sigfox, you may need to register as a Member. While creating an account and your profile (and/or updating your account and your profile), or when sending a request to Sigfox, we may receive personal information about you. This may consist of information such as your last name, your first name, the name of your company you work for, your position within this company, your (business) email, your (business) number phone, as well as information collected about your use of such website of Sigfox. Sigfox also receives, stores and processes personal information that you make available to Sigfox when accessing or using the website of Sigfox. Please note that Sigfox will never ask you to provide sensitive personal information as such term is defined in the French Act n°78-17 of 6 January 1978 on Data Processing, Data Files and Individual Liberties Amended by the Act of 6 August 2004 and the Act of 24 August 2011 (the “French Data Protection Act”).


    2.2 Log Data

    Sigfox may also receive, store and process log data, which is information that is automatically recorded whenever you access or use our website, regardless of whether you are a registered user or logged in to your account, such as your IP Address, the date and time you access or use our website, the hardware and software you are using, referring and exit pages and URLs, the number of clicks, pages viewed and the order of those pages, and the amount of time spent on particular pages.


    2.3 Cookies

    Sigfox uses cookies and other similar technologies, on its websites. Please refer to article 8 of this Privacy and Cookies Policy for more details.


  • 3. How does Sigfox use and process the personal information it collects about me?

    Sigfox will always use and process your personal information associated with the company identified in your profile page if available, and in accordance with the French Data Protection Act. Sigfox will use your personal information for a number of purposes including the following: • to enable you to access and to use our websites; • to provide you with the services offered by our websites; • to deal with your requests and enquiries; • to send you service, support and messages, such as reminders, technical notices, updates, security alerts… • to contact you; • for analysis purposes so that Sigfox may improve the services it offers; • to provide you with the most user-friendly navigation experience. Sigfox may also use, process and disclose aggregated Information (which is personal information about You that Sigfox anonymizes and combines together so that it no longer identifies or references an individual user), in particular for marketing and strategic development and analytical purposes.


  • 4. How Sigfox uses and processes Members communications?

    Some websites of Sigfox allow you to contact and interact with other Members. Within this framework, Sigfox may, either directly or through third party, review, scan, or analyze your communications with other Members exchanged via our websites for investigation, compliance with the Terms and customer support purposes. Sigfox will not review, scan, or analyze your communications for sending third party marketing messages to you. Sigfox will also not sell these reviews or analyses of communications to third parties. Sigfox will use automated methods to carry out these reviews or analyses where reasonably possible. However, from time to time we may have to manually review some communications. By using such websites, you consent that Sigfox, in its sole discretion, may, either directly or through third party companies review, scan, analyze, and store your communications, whether done manually or through automated means.


  • 5. Does Sigfox share my personal information with third party?

    Sigfox will keep your information confidential except where disclosure is required or permitted by law (for example to government bodies and law enforcement agencies) or as described below only for the Sigfox Partner Network website: • The information completed in your profile page and your project page(s), as applicable, may be disclosed as contact details to national Sigfox operators for business purposes. • Your Contributions may be disclosed to Sigfox‘ affiliates which may contact you for business purposes related to the services provided by Sigfox. These affiliates comply with the same obligations that Sigfox have to protect your personal information. • You are entitled to object to these disclosing of your personal information on your profile page


  • 6. How long does Sigfox keep my personal information?

    Sigfox holds your personal information for as long as is necessary for your activity on our websites or as long as the service provided by Sigfox through the website of Sigfox is still executed under any relevant contract you hold with Sigfox. If you stop using our websites or if your account is canceled, your personal information can stay on the system for a period up to one year for administration purposes before being deleted or anonymized.


  • 7. How can I find out what personal information Sigfox holds about me?

    Under the French Data Protection Act, You have the right to request a copy of the personal information Sigfox holds about you and to have any inaccuracies corrected. Sigfox may require proof of identification to verify your request. We will use reasonable efforts to supply, correct or delete personal information about you on our files. Please address requests and questions about this or any other question about this Privacy and Cookies Policy to Sigfox SA, 425 rue Jean Rostand, 31670 Labège, France


  • 8. How does Sigfox use cookies

    A cookie is a small amount of data, which often includes a unique identifier that is sent to your computer web browser from a website's and is stored on your computer’s hard drive. Each website of Sigfox can send its own cookie to your web browser if your browser's preferences allow it. You can use the settings within the browser to control the cookies that are set on the computer. Information supplied by cookies can help Sigfox to analyze the profile of users of our websites and help us to provide you with a better user experience. Sigfox uses this type of information to help improve the services it provides to its users. Please note that during your visits to our websites, You may notice some cookies that are not related to Sigfox. Cookies can be created by our website or come from third-party websites. Sigfox does not control the dissemination of these cookies and you should check the relevant third party's website for more information. If you wish to control what cookies are set on your device through Sigfox websites, then you can find out how to do this on your browser. You acknowledge that if You change your settings and block certain cookies, this means that certain features of our websites or of our services cannot then be provided and accordingly you may not be able to take full advantage of all of the websites' or services’ features. Your web browser may also provide Sigfox with information about your computer, such an IP address and details about the browser that you are using. Sigfox uses information provided by your browser or by the link that you have clicked to understand the webpage that directed you to our websites and this may be captured by performance cookies.